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ALL STUDENT EMAIL ACCOUNTS HAVE BEEN MIGRATED


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Frequently Asked Questions

 

How do I export my Contacts from Outlook?

Here are some general directions to follow, though instructions may vary by version. For more detailed instructions, open 'Help' in Outlook or Outlook Express and type 'export' in the search box.

From Outlook:

1. Select File > Import/Export > Export from the main menu
2. Choose Comma Separated Values (Windows) > Select "Contacts"
3. Save exported file

From Outlook Express:

1. Select File > Export > Address Book from the main menu
2. Select Text File (Comma Separated Values)
3. Click Export


How do I import my Contacts to Google Apps?

1. Sign in to Gmail.
2. Click Contacts (located below your list of views) on any Gmail page
3. Click Import in the top portion of the Contact Manager
4. Click the Browse... or Choose File button and locate the CSV file you'd like to upload
5. Select the file and click the Import button

Once you've successfully uploaded the document, Gmail will display the number of contacts imported.


How do I export my Calendar from Outlook?

1. Open Outlook and click the File menu
2. Choose Import and Export
3. Click Export to a file
4. Choose Comma Separated Values (CSV)
5. Select folder to export from: Calendar
6. Browse, name, and save the file to your Desktop
7. Click Next then click Finish

Find more information here.


How do I import my Calendar to Google Apps?

1. Open Google Calendar
2. Click the small ‘Add’ link in the bottom right corner of the “Other calendars” box that’s on the left side of your calendar page.
3. Click the Import Calendar link under Calendar settings
4. Click the Browse button and select your exported file
5. Choose your calendar
6. Click Import and wait. It may take a bit.

Find more information here.

 

What services does Google Apps include?

Google Apps includes:

Gmail - Fast, searchable email with less spam
Google Calendar - Organize your schedule and share events with friends
Google Sites - Create websites and 
secure group wikis
Google Talk - IM and call your friends 
through your computer
Google Docs - Share online documents, presentations, and spreadsheets
Google Start Page - One internet address to access everything in Google Apps


How do I change my email password?

1. From your Gmail inbox screen, click on Settings (upper right of screen)
2. Under Settings, choose Accounts
3. On the Accounts screen, at the bottom, click on Change Password

If you forget your password, you can contact the helpdesk at helpdesk@ltu.edu to have it reset.


Will I use the same email Password that I use now?

No. You will be assigned a new email password.  Your initial password will be your birthdate in MMDDYY format.

You will be required to change your initial password when you login for the first time. You will also be required to accept Google's Terms of Service (TOS). This is the screen you'll see:


Google TOS


What will happen to my old emails?

Your old emails will be migrated to your new mailbox.


What are Labels and where are my folders?

Actually, Gmail doesn't use folders. To help you organize your mail more effectively, Gmail uses labels instead. Follow this link to learn how to use Labels.

Here's a great Demo to learn the basics of using Labels (requires Macromedia® Flash)


How do I access Gmail from my Outlook 2003/2007 program?

To Add Your New Account To Outlook:

  1. In Outlook, go to Tools and choose Account Settings
  2. Click on Add…
  3. Select Microsoft Exchange, POP3, IMAP, or HTTP  
  4. Check Manually Configure server settings box and click Next
  5. Select Internet Email and click Next
  6. Enter your name and email address (username@ltu.edu)
  7. In Account Type, select IMAP
  8. The incoming mail server is imap.gmail.com
  9. The outgoing mail server is smtp.gmail.com
  10. In the Login information, for username enter your full email
    address (username@ltu.edu) and your password
  11. Go to More Settings and click on the Outgoing Server tab
  12. Check Require Outgoing server authentication with the same
    settings as your incoming server
  13. Go to the Advanced Tab
  14. For  type of encryption for Incoming Server, choose SSL, the port
    number should be 993
  15. For the Outgoing Server, choose TLS for the type of encryption,
    then change the port number to 587
  16. Click OK and Next to Finish the setup

Go to our Outlook Page for links to more information.


How do I make Gmail my default email client?

1. Download Firefox 3 (this tip requires the latest version of Firefox)

2. Go to Gmail and sign in.

3. Copy & paste the following into the Firefox address bar and hit enter:

javascript:window.navigator.registerProtocolHandler('mailto','https://
mail.google.com/a/ltu.edu/mail/?extsrc=mailto&url=%s','Gmail')

4. Click on the “Add Application” button on the toolbar when prompted.

5. Click on the Tools->Options in Firefox. Go to the Applications
button and scroll down to select “Content Type: mailto:” and choose “Action: Use Gmail”.

See screenshot below:

 

Gmail Default Mailto


Where's that small calendar on my inbox page?

That is a feature being tested right now and is part of Google Labs. To enable the Calendar lab in your inbox, go to Settings -> Labs and find the Calendar widget. Check Enable and scroll down to save your settings.


Which browser is best to use with Google Apps?

This page will give you information on all supported browsers.


What if I already have a Gmail account?

Your personal gmail account, username@gmail.com, is different than your LTU email address: username@ltu.edu


How do I export my contacts from Outlook Express?

In Outlook Express
Go to File, Export, Address Book
Select the Text File (Comma Separated Values) format
Click Export and save the file on your computer
Next, select the fields you want to export e.g. Name, Email, Address, etc.
Click Finish

This saves your contact information in a CSV file which can later be imported to your new Account 

 

How do I set up ImageNow to mail attachments with Gmail?

Please read this document to set up Google Talk and then follow the procedure to configure ImageNow to email attchments.

 
 
 
 

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Go to the Google Apps Welcome Page for great training.
Please contact the Help Desk with any questions.